FAQ

Where is your office located?

The True Therapy counseling office is conveniently located in the heart of Scottsdale – where central Scottsdale, Arcadia, and Paradise Valley merge. The office is very close to the 101 so it’s easily accessible for those living in north Scottsdale as well. We are offering both in-person and online therapy sessions at this time. You will find our private exterior entrance in the Scottsdale Place business complex at:

5665 N Scottsdale RoadSuite 150Scottsdale, AZ 85250

What is the cost of a therapy session, and do you accept insurance?

Individual or Couples Therapy: The price for the initial intake appointment is $280, and it is an 80-minute session. Subsequent therapy sessions are either 50 or 80 minutes according to your preference and treatment goals. The cost for the 50-minute session is $180, and the cost for the 80-minute session is $280.

Family Therapy: For families, therapy sessions are 80-minutes and the cost per session is $300.

Insurance Superbills: We do not process or accept insurance directly as we are considered an “out-of-network” provider. We can provide you with a “Superbill” upon request that you can submit to your insurance company for potential reimbursement – depending on your plan coverage. We recommend contacting your insurance provider to learn about out-of-network coverage.

Payments: Payment for services is ultimately your responsibility and not that of the insurance company. Cash, credit cards, and HSA debit cards are accepted at the time of visit.

What ages and types of clients do you treat?

We work with individuals aged 11 and older, couples, and families. At True Therapy, we also have a process group for parents or partners of individuals living with OCD.

Do you have evening or weekend appointments available?

We are pleased to offer therapy sessions 7 days a week. Please note, these are non-crisis, pre-scheduled appointments only. We are not available to respond to crisis calls / appointments.

We offer a few early evening appointment slots. These are limited and fill up quickly, but we make every effort to accommodate you when we can!

Do you offer in-person and online counseling sessions?

We offer socially distanced in-person sessions in our office in Scottsdale. Most of our clients find the in-office sessions preferable.

We also offer online therapy for anyone residing in the state of Arizona – this includes out-of-state students attending university in Arizona. Telehealth appointments are offered through an online portal. A link is emailed to you, which has an icon to join the live session. You will need a reliable Internet connection and a private, quiet location to benefit from online therapy sessions.

What is your treatment approach?

All individuals are unique and complex in their own way; therefore, we provide a custom treatment model for each person/couple using various modalities such as Solution-Focused, Family Systems, EMDR, CBT, DBT, ERP, and Mindfulness.

Our priority is to build a working alliance with our clients built on trust, empathy, and results.

What can I expect in the initial intake session?

Our initial session will be 80 minutes long, and the primary focus will be on what is bringing you to therapy. We will encourage you to share the concerns you want to address, any specific events that brought you to seek treatment now, and what you want to achieve with therapy.

We will listen respectfully without judgment, clarify what has been heard, and ask follow-up questions to get to know you better. There will be time for you to ask questions about us as well as the therapeutic process.

Together, we will identify the goals of treatment. We always emphasize your strengths because highlighting your super-powers leads to better results than solely focusing on your challenges.

Do you give homework between sessions?

Well, it all depends upon what is meant by ‘homework.’ Some therapists regularly assign highly structured homework, typically in the form of worksheets to complete. We rarely give clients worksheets; however, we encourage clients to continue exploring important feelings, thoughts, questions, or themes raised during our therapy between sessions.

Professional experience suggests clients who think about therapy outside of session tend to make more significant improvements faster. Usually, this is because insights developed within a session become more fully understood and realized outside of therapy, often resulting in changes in behavior and relationships.

Clients being treated for OCD will be assigned regular exposure challenges to be completed between sessions.

Couples will be offered a one-time Gottman Connect assessment, which uses research-based algorithms and generates unique summary reports for both the clinician and the couple.

Do you provide legal testimony?

If you are currently involved in legal proceedings or anticipate being involved in legal proceedings, we do not want these proceedings to affect your work in therapy.

As a result, we prefer not to testify or be involved in any court proceedings. If this is not agreeable to you, we would strongly encourage you to seek a therapist who is willing to participate in legal proceedings. We will be glad to provide you with referrals to other mental health providers.

Please note, because our work with you is therapeutic, we cannot provide letters or reports detailing your therapy (except for confirming dates of service), nor can we render forensic or expert opinions in a legal setting.

Do you offer military discounts for therapy?

To show our appreciation for those who have served or are currently serving, we will offer a military discount. Please contact us for details!

What is your no-show or cancellation policy?

Therapy takes a commitment from both parties, so out of respect for your time and ours, we require 48 hours’ advance notice for cancellations. The full fee will be charged for short notice cancellations and no-shows.

Can I send you emails?

You may contact us by email (team@truetherapyaz.com) regarding non-urgent scheduling issues and general information that does not require an immediate response. Keep sensitive personally identifiable information out of any emails you send.

Please be aware that the confidentiality of any email communications cannot be guaranteed. Please do not email for emergency contact or cancellations.

What should I do if I have an emotional crisis?

Connect directly to the national 988 Suicide and Crisis Lifeline by dialing 988.

You may also call the Maricopa Crisis Line at (602) 222-9444 or the Empact Crisis Line at (480) 784-1500.

In the event of a medical emergency, call 911 or go to the closest emergency room.

Our phones and emails are not a crisis line.

Is laughter a part of therapy?
While we will undoubtedly laugh on occasion, it’s crucial to not underscore your challenges by making light of every situation. But we do need a balance… we don’t always need to take ourselves so seriously, and humor is an excellent state-change. No one ever died of laughter!
Can you get my adolescent off the Xbox and out of his room?

TBD! ;) But seriously, the odds are so much better if the teen/young adult has the motivation to want to do better for themselves.

Is Molly a twin, and does she have two sets of twin sons?

YES… TWINNING!