Frequently Asked Questions

The True Therapy counseling office is located in the heart of Scottsdale, where central Scottsdale, Arcadia, and Paradise Valley meet – close to the 101 for easy access from north Scottsdale. We offer both in-person and online therapy sessions. Our private office entrance is in the Scottsdale Place business complex at 5665 N Scottsdale Road, Suite 150, Scottsdale, AZ 85250.

We work with individuals aged 15 and up, couples, and families. At True Therapy, we also have a process group for parents or partners of individuals living with OCD.

We offer in-person sessions at our Scottsdale office. We also offer online therapy for anyone residing in the state of Arizona – this includes out-of-state students attending university in Arizona. Telehealth appointments are offered through an online portal: you’ll receive an emailed link to join the live session, and you’ll need a reliable internet connection and a private, quiet location to get the most out of online therapy.

We are pleased to offer therapy sessions 7 days a week. Please note, these are non-crisis, pre-scheduled appointments only – we are not available to respond to crisis calls or appointments.

We offer a few early evening appointment slots. These are limited and fill up quickly, but we make every effort to accommodate you when we can!

Individual Therapy or Couples Therapy: The price for the initial intake appointment is $280, and it is an 80-minute session. Subsequent therapy sessions are either 50 or 80 minutes according to your preference and treatment goals. The cost for the 50-minute session is $180, and the cost for the 80-minute session is $280.

Family Therapy: For families, therapy sessions are 80 minutes and the cost per session is $380.

Insurance Superbills: We do not process or accept insurance directly, as we are considered an “out-of-network” provider. We can provide you with a Superbill upon request that you can submit to your insurance company for potential reimbursement – depending on your plan coverage. We recommend contacting your insurance provider to learn about out-of-network coverage.

Payments: Payment for services is ultimately your responsibility and not that of the insurance company. Cash, credit cards, and HSA debit cards are accepted at the time of visit.

Many people choose private pay because it allows therapy to stay more private, flexible, and centered on your needs. When insurance is involved, therapists are often required to assign a diagnosis and share certain information about your treatment with the insurance company, and coverage rules can sometimes influence how long or what type of therapy is provided. With private pay, your therapy remains between you and your therapist, and the focus can stay on your goals and the pace that feels right for you. If your insurance plan offers out-of-network benefits, we can also provide a superbill that you may submit to your insurance company for possible reimbursement.

Under federal law, you have the right to receive a Good Faith Estimate explaining the expected cost of your therapy services. Because therapy is personalized, it isn’t possible to know in advance exactly how many sessions you may need – the estimate simply provides a reasonable idea of what services may cost based on typical care.

Your total cost will depend on factors like how many sessions you attend and the type of services provided (see our answer on session costs above). Many clients attend about once per week, though the schedule can vary depending on your needs.

If you receive a bill that is $400 or more higher than your Good Faith Estimate, you have the right to dispute the charges. You can learn more about your rights at cms.gov/nosurprises or by calling 800-985-3059.

To show our appreciation for those who have served or are currently serving, we offer a military discount. Please contact us for details!

It depends on what is meant by ‘homework.’ Some therapists regularly assign highly structured homework, typically in the form of worksheets to complete. We rarely give clients worksheets; however, we encourage clients to continue exploring important feelings, thoughts, questions, or themes raised during our therapy between sessions.

Professional experience suggests clients who think about therapy outside of session tend to make more significant improvements faster. Usually, this is because insights developed within a session become more fully understood and realized outside of therapy, often resulting in changes in behavior and relationships.

Clients being treated for OCD will be assigned regular exposure challenges to be completed between sessions.

Couples will be offered a one-time Gottman Connect assessment, which uses research-based algorithms and generates unique summary reports for both the clinician and the couple.

Our initial session will be 80 minutes long, and the primary focus will be on what is bringing you to therapy. We will encourage you to share the concerns you want to address, any specific events that brought you to seek treatment now, and what you want to achieve with therapy.

We will listen respectfully without judgment, clarify what has been heard, and ask follow-up questions to get to know you better. There will be time for you to ask questions about us as well as the therapeutic process.

Together, we will identify the goals of treatment. We always emphasize your strengths because highlighting your super-powers leads to better results than solely focusing on your challenges.

Therapy takes a commitment from both parties, so out of respect for your time and ours, we require 48 hours’ advance notice for cancellations. The full fee will be charged for short notice cancellations and no-shows.

Connect directly to the national 988 Suicide and Crisis Lifeline by dialing 988.

You may also call the Maricopa Crisis Line at (602) 222-9444 or the Empact Crisis Line at (480) 784-1500.

In the event of a medical emergency, call 911 or go to the closest emergency room.

Our phones and emails are not a crisis line.

All individuals are unique and complex in their own way; therefore, we provide a custom treatment model for each person/couple using various modalities such as Solution-Focused, Family Systems, EMDR, CBT, DBT, ERP, and Mindfulness.

Our priority is to build a working alliance with our clients built on trust, empathy, and results.

If you are currently involved in legal proceedings or anticipate being involved in legal proceedings, we do not want these proceedings to affect your work in therapy.

As a result, we prefer not to testify or be involved in any court proceedings. If this is not agreeable to you, we would strongly encourage you to seek a therapist who is willing to participate in legal proceedings. We will be glad to provide you with referrals to other mental health providers.

Please note, because our work with you is therapeutic, we cannot provide letters or reports detailing your therapy (except for confirming dates of service), nor can we render forensic or expert opinions in a legal setting.

You may contact us by email (team@truetherapyaz.com) regarding non-urgent scheduling issues and general information that does not require an immediate response. Keep sensitive personally identifiable information out of any emails you send.

Please be aware that the confidentiality of any email communications cannot be guaranteed. Please do not email for emergency contact or cancellations.

While we will undoubtedly laugh on occasion, it’s crucial to not underscore your challenges by making light of every situation. But we do need a balance… we don’t always need to take ourselves so seriously, and humor is an excellent state-change. No one ever died of laughter!

TBD! ;) But seriously, the odds are so much better if the teen/young adult has the motivation to want to do better for themselves.

YES… TWINNING!